Are all your products genuine?
Yes. All of the products on our site are of high quality and authentic, we are confident that you will be happy with your purchase.
Do you have more sizes available?
With products selling very quickly on-line we cannot always keep up with every product that is sold or returned. Occasionally a new delivery or return may come in and not be put back into on-line stock straight away. If a size is not shown on a new item, please email our customer service team at firstname.lastname@example.org or call +44 (0) 1772 798 222, they will be happy to help.
Will you be getting more stock?
We do our best to re-stock on popular items however, due to the limited or handmade nature of some of the products we stock, this is not always possible. Furthermore, we like to offer new product regularly which means we don't tend to re-stock a lot of our items.
We do not currently have the facility to let you know if or when an item is due back in stock.
If you would like to ask about a product, size or colour that is not shown, please email our customer service team at email@example.com or call +44 (0) 1772 798 222.
Can I pre-order?
We offer our customers the chance to purchase certain limited styles prior to release. Payment is taken at the time the order is placed and guarantees the goods will be shipped immediately once the product arrives into stock.
Due to the nature of some of these releases we cannot always confirm when the goods will arrive into stock, however, we will endeavour to keep you updated on the progress of your order.
Can I get more information on a product?
We do try to give you as much information as possible on all of our products, however, if you require any additional information then please email our customer service team at firstname.lastname@example.org or call +44 (0) 1772 798 222, they will try to provide you with all the information you require.
The item I bought is now in sale, can I get the difference refunded?
As an online business our prices change in accordance with trends, customer demand and stock availability. We are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be.
Do you price match?
We do not price match. We do our best to offer you great product at competitive prices.
We cannot guarantee price match on product being sold on websites outside of the UK as our pricing structure must accommodate customs, excise and importation costs.
Please contact our Customer Service team via email at email@example.com or call +44 (0) 1772 798 222 for more information.