Duel Denim
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HOW CAN WE HELP?

ORDERS

I'm new, how do I order
At Duel Clothing Ltd. we go to great lengths to ensure your shopping experience is as easy and secure as possible.

There are 2 ways in which you can place an order on our site, firstly when browsing the Shop, you will notice the Quick Buy button when hovering over the style, this gives you the option to add the item(s) to your bag without going into the product details, or alternatively you can place an order using the categories or departments listed down the side, our search function, or by looking at our most recently added products. You can go into the item, select your size, and add the item(s) to your cart.

Once you have finished shopping simply go to the checkout, choose the method of shipment you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.

Alternatively, you can contact a member of our customer service team on +44 (0) 1772 798 222 to place a telephone order.
How do I check if an item is in stock
If an item is available to order on-line then this means the item is in stock. However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and on-line, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.

If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email at customerservice@dueldenim.com; or call our Customer Service team on +44 (0) 1772 798 222.
How do I know if my order was successful
You will receive an automated email to confirm your order has been received, and is being processed. This means the payment was successful. You will not receive an order confirmation if your payment method has failed.

You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
Can I change/cancel my order
We are able to change or cancel orders in accordance with the Distance Selling regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away wherever possible. Please contact us via email at customerservice@dueldenim.com; or call our Customer Service team +44 (0) 1772 798 222.

Please note we can make no guarantees to change orders prior to shipping but we will try our best to do so.

If you have already received your goods then we are happy to cancel or make changes in accordance with the UK Distance Selling Regulations, and our Returns Policy. Please see our returns section for more information.
Where is my order
If your order has not arrived when you were expecting it then please check the following:

Check you have received a dispatch confirmation email.

Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel.

Check within MY ACCOUNT. Is your delivery address correct? Are your contact details up to date?

Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.

Check that no one else residing at your address has taken receipt of your parcel.

If you still can't locate your parcel then please do not hesitate to contact our customer service team via email at customerservice@dueldenim.com; or phone on +44 (0) 1772 798 222 with your order number to hand. We will endeavour to find your parcel straight away.

All of our shipments are insured to the necessary value so should it not be found we will arrange a replacement or refund for you.
Part of my order is missing/incorrect
If an item is missing from your order please contact our customer services team via email at customerservice@dueldenim.com; or phone on +44 (0) 1772 798 222 with your order number and the name of the missing item.

From time to time mistakes do happen, however, we will do our best to rectify any errors we have made as quickly as we can.



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