Duel Denim
ABOUT
SHOP
LOOKBOOK
STOCKISTS
COMING SOON
LOG IN
BAG
Fit GuideCustomer ServiceTerms and ConditionsContactWholesale EnquiriesNewsletter 
DD COPYRIGHT © 2014 DUEL DENIM     

HOW CAN WE HELP?

DELIVERY

What courier do you use for deliveries
We use Hermes or Royal Mail to send all of our UK delivery orders.

We use Hermes to send all of our Guaranteed delivery orders, including before 12pm and Saturday.

We use TNT to send all of our International delivery orders.

Duel Denim reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
How long does delivery take
UK orders placed before 2pm - Guaranteed next working day delivery* if you have selected the next day option

UK orders placed after 2pm on Thursday - will be delivered on Monday if you have selected the next day* option OR on Saturday if you have selected Saturday Guaranteed delivery

UK orders placed after 2pm on Friday - will be delivered on Tuesday if you have selected the next day* option

International orders - generally between 1 and 6 working days**

*next day delivery is not guaranteed during sale periods or other such busy times.

**International delivery times may vary, particularly if shipments are subject to customs and duty procedures beyond our control.
How much is delivery
FREE delivery when you spend over £80

For UK orders over £80 next working day delivery is complimentary. This is automatically applied in the checkout.

UK Delivery

CountryTypeCostDelivery Time
UKSaver£4.504-10 working days after receipt of order
UKNext working day*£6.50Order before 2pm for delivery the next working day to anywhere in mainland UK (Excludes Highlands, Islands and weekends and both Scottish and English bank holidays). Our UK next working day deliveries are sent via courier and may require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.
UKNext working day before 12pm**£18.50Order before 2pm for delivery the next working day before 12pm to anywhere in mainland UK (Excludes Highlands, Islands and weekends and both Scottish and English bank holidays). Our UK next working day deliveries are sent via courier and may require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.
UKGuaranteed Saturday£12.50For guaranteed delivery on Saturday to anywhere in mainland UK (Excludes Highlands, Islands and both Scottish and English bank holidays)

**Next working day delivery is not always possible during promotional periods, please email customerservice@dueldenim.com if next day delivery is essential and we will strive to get your order to you on time.

International Delivery

CountryTypeCostDelivery Time
EuropeExpress€ 25.003-6 working days after receipt of order. Our European express deliveries are sent via courier and require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.
USA & CanadaExpressUS$ 25.002-3 working days after receipt of order. Our USA & Canada express deliveries are sent via courier and may require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.
Rest of WorldExpressUS$ 25.002-6 working days after receipt of order. Our Rest of World express deliveries are sent via courier and may require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.
Can I track my item
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number.

Please visit; http://www.myhermes.co.uk or http://www.royalmail.com for UK deliveries.

Please visit; http://www.tnt.com for International deliveries.

Please note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 2pm on Friday, your order will not be trackable until it has been collected from us the following Monday.
How do I know if my item has been dispatched
You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking number.

Our courier will offer you a one hour delivery window, you will be notified by SMS and email, so you don't have to wait in all day.

You will also have the option to reschedule, you can select an alternative delivery date, opt for delivery to a nominated neighbour, have the parcel left in a specified safe place, collect the parcel from your local courier depot or upgrade delivery to before 12.
What if I'm not home when it's delivered
If a shipment cannot be delivered a card will be left and the courier will attempt re-delivery the following working day. If delivery is unsuccessful a card will be left and the parcel returned to the depot, from here collection or re-delivery can be arranged. Should this fail the parcel will be returned to Duel Clothing Limited and we will contact you directly.

Should the courier not be able to obtain a signature at your address they will return your parcel to the nearest depot. They will leave a card detailing how to proceed with regard to re-delivery or collection. They will usually re-attempt delivery up to 3 times before returning your parcel to Duel Clothing Limited. Please note, Interlink Express have different procedures for different countries.

For further information please contact our customer service team via email, or phone on +44 (0) 1772 798 222.
Can someone else sign for my delivery
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Can I change the delivery address
For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.

If you have made a mistake with your delivery details please contact us immediately and we will try to amend them.

Orders placed over the telephone must be shipped to the billing address.

If the order has already left our warehouse, then the delivery address cannot be changed.
Do you deliver to BFPO addresses
We can ship to BFPO addresses.
Please ensure you complete the billing address field as appropriate and the BFPO address as the delivery address.
Do you deliver to PO Box addresses
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
Do you deliver to my country
Please email customerservice@dueldenim.com to find out which countries we deliver to.
Do I have to pay Customs & import charges if I live outside of the EU
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges return shipment costs, customs charges and handling fees will all be deductible from any refund due.
The customs department of my country have asked me for further information. What do I do
Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contacts our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as swiftly as possible.
Shipments to Russia
Due to new regulations on shipments going to Russia you must provide both an email address and mobile telephone number when placing your order. Once your order has been shipped you will be contacted by a clearance broker on behalf of our courier who will begin the clearance process.

Please email customerservice@dueldenim.com should you have any queries regarding shipments to Russia.




LOG IN
LOG IN
Forgot Password?

Privacy Policy
DON'T HAVE AN ACCOUNT?
SIGN UP
SHOPPING BAG
Guest Login
BECOME A DUEL DENIM STOCKIST
AccountOrder HistoryPurchased ProductsFavourites
ACCOUNT DETAILS
THANK YOU
Your account has been activated.
Your message has been sent
No products in this view.
Remove one of more filter options.
No matching products found.
PAYMENT PORTAL
User specifies delivery address, and pays via paypal.
Proceed to feedback >
AccountOrder HistoryPurchased ProductsFavourites
FAVOURITES (0)
AccountOrder HistoryPurchased ProductsFavourites
ORDER HISTORY
AccountOrder HistoryPurchased ProductsFavourites
PURCHASED PRODUCTS (0)
DUEL DENIM NEWSLETTER
SUBSCRIBE
Item(s) added to bag. Go to Bag Continue Shopping
Country: CURRENCY: GBP USD EUR