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Privacy Policy
Last Revised: 10th May 2018

Please note our privacy policy will become effective May 25th 2018.

We care about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver you our amazing products! For all visitors to the site, we will only collect and use data in ways described in this policy, and in a manner consistent with the law and your rights under the law.

This privacy policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your own personal data that we process.

What information do we collect?
  • Name
  • Address
  • Email Address
  • Telephone Number
  • Date of Birth
  • Product Order Details
  • IP Address for the purpose of Google Analytics
  • Analytics on your location, browsing preferences and any purchasing patterns
  • Web Browser type and version
  • Operating System
  • Your activity on our website
  • Job Applicants CVs and other associated documents such as Cover Letters or Application Forms.

Please note that our payment service is completed via Worldpay, which will take your debit card, credit card or paypal details. We do not store your payment details.

Website, Analytics and Privacy
Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. You can also view out Cookie Policy on the site.

Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

How we utilise information
We limit any personal data use to the purpose of which we have been given permission by you, the customer, how we have described in this policy and as necessary to deliver products to you. We might be required or permitted for legal compliance or other lawful purposes.

In line with the above, we deliver and improve upon our service to you, by using various data to understand and analyse the customer base and how we can perform better as a brand. Some of this is done using Web Analytics to understand how we can improve our service.

As listed above, we will also from time to time send communications out to our subscribers via email, SMS or Social Media. We also may use targeted advertisements or promotions on web pages or social media based on the products we sell. These will be displayed to you whilst browsing.

We will never keep personal data for unreasonable periods of time. This will be monitored by our Data Protection Officer.

Third Parties
We do not pass on your personal data to any third party. However, we may track your website usage and user details via online analytics functions.

How you can access, update or delete your data.
To easily access, view, update delete your data please log into your account and visit "account settings".

If you request to delete your personal data, your personal data will then only be used to honour any services purchased, or for any legitimate business purpose or legal requirement.

How we secure, store and retain your data.
Data transmitted to and from the website is SSL/TLS encrypted, and the site is hosted on a dedicated server, with security hardware. The infrastructure is hosted by UK Fast.

Changes in our Privacy Policy
We reserve the right to modify our Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes this Privacy Policy and any other places we deem appropriate.

Data Protection Authorities

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

Phone: 0303 123 1113

Contact us
If you have any queries, concerns or complaints about the policy please contact our offices at customerservice@dueldenim.com
Duel Clothing Ltd. may set and access Duel Clothing Ltd. cookies on your computer and uses cookies in connection with Duel Clothing Ltd site for your benefit.

Duel Clothing Ltd. may use a small number of external agencies to monitor the performance and usage patterns of the site. These agencies may use cookies which provide anonymous reporting to the external agencies and the Duel Clothing Ltd management team.
Confidentiality and security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

We have physical, electronic, and procedural safeguards to protect personal information about you. We also comply fully with the UK Data Protection Act (DPA). In respect of this site and the UK DPA, Duel Clothing Ltd. is the Data Controller and Duel Clothing Ltd. registration number is ZA077340
Changes to this privacy policy
Duel Clothing Ltd. may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Duel Denim account or by placing a prominent notice on our site. If we choose to send an email, you will receive the email even if you are unsubscribed from receiving general emails from us.
Questions and suggestions
If you have questions or suggestions on how Duel Clothing Ltd. may improve this site, please email: customerservice@dueldenim.com

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